Providing 24 Hour Services
24 hours a day, 365 days a year our trained staff will know when a call is activated, who you are and where you live. They can assess the nature of your problem, and will arrange for an appropriate response.
What is MASCOT Telecare?
MASCOT Telecare and Community Support Services offer any vulnerable person living in the London Borough of Merton and the wider community help, independence and security using the latest telecare and community initiatives.
A Careline connected to your phone will allow you to take advantage of the latest electronic assistive technologies linked to our community team at our Call Centre.
How does MASCOT Telecare Work?
We will provide a Careline button, which can be worn as a necklace, brooch or wrist strap, together with a package of telecare sensors. These will automatically dial the MASCOT Telecare Call Centre via your telephone line.
Details to help us make an assessment in an emergency appear on our computer screens. Callers can talk to us from anywhere in the home and let us know what assistance is needed.
One of our Mobile Response Officers will attend to assist or alternatively we will contact a keyholder (friend, neighbour or relative) to check on you.
Where necessary, emergency services will be called to help.
Who can use MASCOT Telecare?
All sorts of people can benefit from telecare. We help older people, people with disability, and victims of racial harassment, domestic violence and bogus callers. Then there are people with illnesses such as HIV, Alzheimer’s or Parkinson’s disease, or cancer for example. Telecare services provide an added sense of security to everyone who feels vulnerable in their own home.
Health and Social Care professionals may choose to prescribe telecare services to enable their clients to remain independently at home, rather than making expensive hospital or residential placements.