Providing 24 Hour Services

Every day of the year, our trained staff know, when a call is activated, who you are and where you live. They can assess the nature of your problem, and will arrange for an appropriate response.

What is MASCOT Telecare?

MASCOT Telecare and Community Support Services offer any vulnerable person living in the London Borough of Merton and the wider community help, independence and security using the latest telecare and community initiatives.

A Careline connected to your phone will allow you to take advantage of the latest electronic assistive technologies linked to our community team at our Call Centre.

How does MASCOT Telecare Work?

We will provide a Careline button, which can be worn as a necklace, brooch or wrist strap, together with a package of telecare sensors. These will automatically dial the MASCOT Telecare Call Centre via your telephone line.

Details to help as make an assessment in an emergency appear on our computer screens. Callers can talk to us from anywhere in the home and let us know what assistance is needed.

Our staff will either get a keyholder (friend, neighbour or relative) or one of our mobile response officers, will attend homes to assist.

Where necessary, emergency services will be called to help.

Who can use MASCOT Telecare?

All sorts of people can benefit from telecare. We help older people, people with disability, and victims of racial harassment, domestic violence and bogus callers. Then there are people with illnesses such as HIV, Alzheimer’s or Parkinson’s disease, or cancer for example. Telecare services provide an added sense of security to everyone who feels vulnerable in the, own home.

Health and Social Care professionals may choose to prescribe telecare services to enable their clients to remain independently at home, rather than making expensive hospital or residential placements.

Full Visiting Service

From £1.08 per day

Upon pressing the button, the unit automatically dials into the MASCOT Telecare Response Centre using your telephone line. Your personal details appear on our computer screens, you will then speak to a trained and a friendly operator who will discuss with you the nature of the emergency.

An appropriate response will be arranged depending on the nature of your emergency. This would either be a visit by one of our Mobile Response Officers or contacting a family member or a designated neighbour/friend as deemed necessary. On occasions we may need to involve a doctor or emergency services as their input may be helpful.

Monitor Only

From 63p Per day

Upon pressing the button, the unit automatically dials into the MASCOT Telecare Response Centre using your telephone line. Your personal details appear on our computer screens, you will then speak to a trained and a friendly operator who will discuss with you the nature of the emergency.

An appropriate response will be arranged depending on the nature of your emergency. This would either be contacting a family member or a designated neighbour/friend as deemed necessary. On occasions we may need to involve a doctor or emergency services as their input may be helpful.