Upon pressing the button, the unit automatically dials into the MASCOT Telecare Response Centre using your telephone line. Your personal details appear on our computer screens, you will then speak to a trained and a friendly operator who will discuss with you the nature of the emergency.
An appropriate response will be arranged depending on the nature of your emergency. This would either be a visit by one of our Mobile Response Officers or contacting a family member or a designated neighbour/friend as deemed necessary. On occasions we may need to involve a doctor or emergency services as their input may be helpful.