What is MASCOT?

MASCOT is an easy to use call button. You can use it silently with just one push on the button. This will summon emergency help from our control centre in Morden. Whatever the emergency, you can be sure of a prompt and courteous response.

How do I qualify for the MASCOT service?

Any person who is vulnerable will qualify: people of retirement age or with a disability, and those who have been a victim of bogus callers.

Is there a charge for the service?

The current charge is £32.90 per month.
This goes towards the rental and maintenance of the alarm equipment, plus the cost of the team who monitor and respond to calls.
Cost of calls from the alarm unit to the control centre are at the local call rate set by your telephone provider, e.g. BT.

What adaptations will I need in my home?

Hopefully none will be needed, but for the system to work a 13-amp plug socket and a modern telephone socket must be available. Often, British Telecom will carry out the modernisation of a telephone socket free of charge!

How do I go about summoning help?

You can either press the large red button on the alarm itself or press the button of the alarm pendant which may be worn round the neck or wrist. In both cases the alarm call is sent via your phone line to the MASCOT Control Centre in Morden.

For 24 hours of every day of the year, a friendly mobile response officer will receive your call. The alarm itself becomes a two-way radio and you do not have to be near it for us to hear you! The mobile response officers who receive your call will help you the best way they can. This may sometimes mean a visit to your home. For this reason MASCOT will need a set of door keys to your premises. These keys are secretly numbered and are kept in a key safe at MASCOT.

How will the mobile response officer know where to send help to?

Before you join our system we will put some personal details about you on our computer.
  • Name & address
  • Date of birth
  • Whether you live alone
  • Details of next of kin
  • Details of any medical history and requirements
  • Details of any friends and neighbours who have promised to be "on call" for you
  • Doctor's name, address and telephone number, and anything else thought to be helpful

Please help us to keep this information up to date by informing us of any changes.

Please note it is your responsibility to make sure we can gain access to your property. This means we strongly advise that you do not use bolts or chains on your front door and remove any hazards that could impede access to your home in an emergency.

How does MASCOT get this information?

A mobile response officer will visit your home to tell you more about the alarm system and show you how to use the equipment. At the same time the officer will help you fill in the client personal detail form. This information will be treated in the strictest confidence.

What happens if my alarm is set off by mistake?

Once the alarm is pressed it will automatically come through to us. Please let the officer know that you are alright and the call will be closed down. We really do not mind at all if you make a call by mistake. We could consider it as a "test call"! By the way, we would welcome you making test calls on a regular basis, say once a month!

Should I wear my pendant in bed?

No! It is better to keep the pendant handy by the bedside. Often, wearing the pendant in bed can activate the alarm, and as in many cases, if we didn't make contact with you over the system you might be disturbed by a visit from us, or from one of your nominated contacts.

What if I lose my pendant?

The pendant is a most important part of the alarm system. It allows you mobility with added security. Please look after it carefully. As the pendant is so important we will replace it, but a charge of £60 may be levied.

Who else does MASCOT help in the community?

Currently our alarms are giving extra safety and security to people suffering racial harassment or domestic violence. This is done in partnership with the Community Safety Unit at Wimbledon Police Station.

What is MASCOT?

MASCOT is an easy to use call button. You can use it silently with just one push on the button. This will summon emergency help from our control centre in Morden. Whatever the emergency, you can be sure of a prompt and courteous response.

How do I qualify for the MASCOT service?

Any person who is vulnerable will qualify: people of retirement age or with a disability, and those who have been a victim of bogus callers.

Is there a charge for the service?

The current charge is £21.60 per month.
This goes towards the rental and maintenance of the alarm equipment, plus the cost of the team who monitor and respond to calls.
Cost of calls from the alarm unit to the control centre are at the local call rate set by your telephone provider, e.g. BT.

What adaptations will I need in my home?

Hopefully none will be needed, but for the system to work a 13-amp plug socket and a modern telephone socket should be available. Often, British Telecom will carry out the modernisation of a telephone socket free of charge!

How do I go about summoning help?

You can either press the large red button on the alarm itself or press the button of the alarm pendant which may be worn round the neck or wrist. In both cases the alarm call is sent via your phone line to the MASCOT Centre in Morden.

For 24 hours of every day of the year a friendly mobile response officer will receive your call. The alarm itself becomes a two-way radio and you do not have to be near it for us to hear you! The mobile response officers who receive your call will help you the best way they can. This may sometimes require calling a contact person or emergency services to attend to your home. For this reason MASCOT will need to have a key safe installed outside your home. This may be purchased from us and installed at a total cost of £70.00.

How will the mobile response officer know where to send help to?

Before you join our system we will put some personal details about you on our computer.
We will need to know your:-

  • Name & address
  • Date of birth
  • Whether you live alone
  • Details of next of kin
  • Details of any medical history and requirements
  • Details of any friends and neighbours who have promised to be "on call" for you
  • Doctor's name, address, telephone number, and anything else thought to be helpful

Please help us to keep this information up to date by informing us of any changes

How does MASCOT get this information?

A mobile response officer will visit your home to tell you more about the alarm system and show you how to use the equipment. At the same time the officer will help you fill in the client personal detail form. This information will be treated in the strictest confidence.

What happens if my alarm is set off by mistake?

Once the alarm is pressed it will automatically come through to us. Please let the officer know that you are all right and the call will be closed down. We really do not mind at all if you make a call by mistake. We could consider it as a "test call". By the way, we would welcome you making test calls on a regular basis, say once a month!

Should I wear my pendant in bed?

No! It is better to keep the pendant handy by the bedside. Often, wearing the pendant in bed can activate the alarm, and if, as in many cases, we didn't make contact with you over the system you might be disturbed by a visit from one of your nominated contacts or the emergency services.

What if I lose my pendant?

The pendant is a most important part of the alarm system. It allows you mobility with added security. Please look after it carefully. As the pendant is so important we will replace it, but a charge of £60 may be levied.

What is the minimum period I have to keep this alarm?

Our minimum rental period is 4 weeks.

If I decide that I wish to leave Mascot, how much notice do I have to give?

We require 4 weeks' notice either by telephoning or in writing. Please note that until the alarm is returned, the charges will remain in place.

Who else does MASCOT help in the community?

Currently our alarms are giving extra safety and security to people suffering racial harassment or domestic violence. This is done in partnership with the Community Safety Unit at Wimbledon Police Station.

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