- 020 8274 5940
- 24 Hours
- mascot@merton.gov.uk
The UK is undergoing a significant transition of its telephone network, moving from traditional analogue landlines to digital services. This is a nationwide shift, with the aim of retiring the old analogue network by January 2027.
The existing Public Telephone Network is being replaced with Voice over Internet Protocol (VoIP) technology. This means phone calls will be transmitted over internet connections.
While the final deadline is January 2027, many providers are already migrating customers., Originally the deadline was set for 2025 but was pushed back to 2027.
This change affects not only landline phones but also devices connected to them, such as telecare alarms, it is vital for people to check the compatibility of their devices with the new digital network. Vulnerable individuals who rely on landlines for critical services, such as care alarms, need to take particular care in ensuring a smooth transition.
Power outages will effect digital phone lines, as they rely on an internet connection, and therefore power.
MASCOT Telecare and Community Support Services provide a range of initiatives enabling people to remain at home with independence and security. Offering carelines and telecare services to vulnerable people and those with a disability, MASCOT prevents unnecessary admissions to hospital and residential care.
We also help protect victims of harassment, domestic violence and bogus callers, Additionally, through a range of telecare sensors, MASCOT helps with long term conditions such as COPD, Alzheimer’s Disease and diabetes and plays an invaluable part in managing physical, learning disabilities, and sensory impairments.
Our dedicated friendly team are here 24 hours a day, 365 days a year. Your alarm will alert the call centre at the push of a button if you have fallen or need help.
Our keyholding service will enable us to attend and assist where appropriate. Alternatively we can contact a family member or friend or the emergency services if required.
Our monitor only service starts from as little as 68p per day including installation, no fixed term contract – no sign up fees
There maybe help with the cost if you are on benefits or pension credit
MASCOT Telecare uses Telecare technology more and more as part of their services to older or more vulnerable members of our local communities.
We also help protect victims of harassment, domestic violence and bogus callers, Additionally, through a range of telecare sensors, MASCOT helps with long term conditions such as COPD, Alzheimer’s Disease and diabetes and plays an invaluable part in managing physical, learning disabilities, and sensory impairments.
Providing a 24 hour service every day of the year, our trained staff know when a call is activated, who you are and where you live. They can assess the nature of your problem, and will arrange for an appropriate response.
Dear MASCOT Team, Our grateful thanks to you all for this amazing service you provide and for all your kindness and patience
I have been really impressed with the service and all the staff who are so helpful and courteous. MASCOT gives me a sense of safety and I know they will do anything within their means to assist me.
Great Service, I have been really impressed with the service and all the staff who are so helpful and courteous. MASCOT gives me a sense of safety and I know they will do anything within their means to assist me.
Really Impressed, MASCOT staff are always friendly, polite and efficient. The service is first class and very good value for money. I have also taken advantage of MASCOT’s handyman service and found it to be excellent.’
Always Friendly, Excellent service! I feel safe and I can’t fault it.
A Key Safe is used in the event of an emergency. The code and location of the Key Safe will be only given to an authorised person, enabling them to access your property and provide you with immediate care and assistance.
From £1.08 per month with free installation
From 63p per month with free installation
All MASCOT price plans and extra sensors
Key safe installation by qualified fitters £79
MASCOT is an easy to use call button. You can use it silently with just one push of the button.
Our free handyman service is available to all Full Visiting Service clients.
Contact MASCOT Telecare if you are interested in receiving further details of the MASCOT service or would like to make a suggestion, comment, compliment or complaint about our services, please complete the following details.
These confidential details will be kept secure.
