Customer satisfaction survey results – 2015/16

We send a survey to all of our users on a yearly basis. We like to examine our performance to see how we are doing and to identify any areas for improvement.

We also monitor our team’s performance through one-to-ones, yearly appraisals and suggestions from staff. This is key to our continuous improvement. These all help us to identify areas for improvement and help to develop new services and products. The following results are from 250 returns.

96% of our customers said our quality our of service was good or excellent, whilst 4% said it was fair and 0% said it was poor.
98% of our customers said that the speed of the visit was prompt.
98% of our customers said they thought our staff were extremely helpful.
97% of our customers thought our service was good value for money.
99% of our customers said that they were satisfied with the service.

Customer Feedback

Reassuring to know that I can contact someone in emergencies and staff are friendly and helpful

Handyman service is excellent

Its a nice gesture to ring the MASCOT customer to wish a happy birthday

I have great confidence about this service

Staff already helpful above and beyond

Chris and Andrew have been very good in removing and re-installing various curtains for me – Very much appreciated

The presented survey results are taken from surveys returned by MASCOT users in 2015/16. If we feel that any comments made on the survey require further attention we will contact you.

TSA Member Organisation