Customer satisfaction survey results – 2015/16
We send a survey to all of our users on a yearly basis. We like to examine our performance to see how we are doing and to identify any areas for improvement.
We also monitor our team’s performance through one-to-ones, yearly appraisals and suggestions from staff. This is key to our continuous improvement. These all help us to identify areas for improvement and help to develop new services and products. The following results are from 250 returns.
Reassuring to know that I can contact someone in emergencies and staff are friendly and helpful
Handyman service is excellent
Its a nice gesture to ring the MASCOT customer to wish a happy birthday
I have great confidence about this service
Staff already helpful above and beyond
Chris and Andrew have been very good in removing and re-installing various curtains for me – Very much appreciated
The presented survey results are taken from surveys returned by MASCOT users in 2015/16. If we feel that any comments made on the survey require further attention we will contact you.